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On cults
What is a cult? What is it that underpins a cult? From where do cults gain their power? Over on Twitter, Mel Conway (of ‘Conway’s Law‘) asked this question: We all need an explanation, with minimum...
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On skills: 10, 100, 1000, 10000 hours
10; 100; 1000; 10000. A lot of things those numbers could apply to, of course, but in this case they’re ballpark figures for the number of hours of learning-based practice that it takes to develop...
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Where have all the good skills gone?
[to the tune of “Where have all the flowers gone?”] Where have all the good skills gone? Long time passing Where have all the good skills gone? Long time ago Where have all the good skills gone? Gone...
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Service, product, service – responsibilities
What’s the difference between products and services? One of the key differences, perhaps, is in how we view the respective responsibilities… The core theme in this series of posts on the relationships...
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Service, product, service – start with product
If service and product are different views into a continuous sequence of value-creation, what can we learn if we start the sequence from product rather than service? In the earlier parts of this series...
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Service, product, service – promise and product
Are we selling services, products or both? The short-answer is ‘Yes’ – but what we’re really selling, every time, is a promise… The start-point for this was one of those ideas that arise...
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Service, product, service – summary and checklists
How do we describe ‘service’ and ‘product’ in the same way for every scope and scale, every type of context and content? That’s the theme for this series of posts. In ‘Service, product, service,...
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Sometimes it takes a while…
Sometimes, as with trees, it takes a while for the results of our hard work to show… Today I took the day off, and went for a drive around the area where I used to live, a few dozen miles to the south...
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Rethinking RACI
Probably everyone knows the RACI responsibility-matrix – Responsible, Accountable, Consulted, Informed. But what does it mean, in practice? For some years now I’ve been using a simple...
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Enterprise-architecture: Clawing our way out of limbo
A year ago, I was at Heathrow, boarding a flight to Australia. My long years of eldercare had at last come to an end: it was time for a restart. It was a good plan. I’d worked on it for months. Present...
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